Returns and Exchange Policy
Return Policy
Every tableware from The Plate Story is covered by our 30 days change of mind policy on top of our 12-month manufacturing warranty.
We only provide Return Via Mail and do so, you need to complete the following steps:
- Email us at sales@theplatestory.com or send us a WhatsApp at +65 8939 7788 to arrange for a return via mail
- We will request for your order number and products' photos to assess the status of the tableware before any pick up
- Once the return is authorized, we will arrange for the products to be pick up and mail you everything you need to complete the return
- Once the goods are received on our end, we will authorize the refund to you.
As our delivery charge is a flat fee charged from our logistic partner, we seek your understanding that the delivery fee for pick up will be borne by you and we refund only the cost of the purchased products.
Exchange and Replacement Policy
We also offer 30 days exchange and replacement policy.
We believe in delivering the best product and service to our customers. However, as buyers ourselves, we understand the disappointment when products are purchased wrongly or damaged during receipt.
The steps for exchange is the same for returns so:
- Email us at sales@theplatestory.com or send us a WhatsApp at +65 8939 7788 to arrange for a return via mail
- We will request for your order number and products' photos to assess the status of the tableware before any pick up
- Once the return is authorized, we will arrange for the products to be pick up and mail you everything you need to complete the return
- Once the goods are received on our end, we will authorize the refund to you.
Returns and Exchange Eligibility
- All items to be exchanged or returned must be unused and in the same condition that you received it
- Your item must be in its original packaging
- Your item also needs to have a receipt or proof of purchase
For Replacement:
Upon inspection and authorization of the damaged goods, we will put our Team to work immediately to send you the replacement goods. Rest assured that the replacement cost will be on us.
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With love, Ivan and Shan
Family always come first for us. Cousins first, founders second.
When both of us became parents, we always shared parenting tips. And the one thing in common is this unconditional love and effort to provide the best for our children. What we thought was impossible, such as maintaining calmness when the child is undergoing a meltdown, became possible.
As the 2nd generation in the family business of manufacturing melamine dinnerware, we saw tableware as it is but never more. It was not until both our young toddlers turned two years old and began to explore the world as their own that we saw how a normal mealtime conversation could become a prelude to another meatime battlefield.
That was when we saw how our tableware and its safety properties could make a difference for other families with young kids. And for the love of our toddlers and connection to tableware, we started theplatestory.com