Shipment and Delivery
Shipment and Delivery
Standard Delivery Within Singapore And Malaysia
Orders may take up to 3 full business day to be processed, picked and packed before shipment. Please allow 5 to 7 working days for your order to arrive.
We partner with local logistics service providers to ensure that your orders arrived at your doorsteps promptly.
Delivery on Weekends
No. We do not deliver on weekends. But if you have any urgent requests, please reach us at +65 8939 7788.
Delivery Location Within Singapore
We deliver Islandwide Singapore except for restricted areas.
*Covid-19 Update on our Delivery*
Deliveries for our healthcare workers at hospitals? To ensure the safety of our delivery drivers, we will only deliver to the arranged drop-off point for recipient to pick up. Do inform your recipient in advance so that he/she is aware of this arrangement.
Delivery Charges
We offer free delivery for purchases over $100 or RM 150
For Singapore:
For purchases less than $100, standard delivery charges apply as follows:
For normal delivery : S$6
For Malaysia:
For purchases less than RM 150, standard delivery apply as follows:
West Malaysia: RM 8
East Malaysia: Shipping fees fluctuates and would be calculated automatically at checkout page
Shipping outside of Singapore and Malaysia
Currently, we only ship within Singapore and Malaysia. We apologized for any inconvenience caused.
However, do feel free to contact us at our email sales@theplatestory.com or WhatsApp +65 8939 7788 your product enquiries. Our Team is more than happy to work out a solution to deliver your goods to your address.
Amendments & Cancellation Charges
No amendments can be made to orders 2 days prior to the delivery or pick up date.
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With love, Ivan and Shan
Family always come first for us. Cousins first, founders second.
When both of us became parents, we always shared parenting tips. And the one thing in common is this unconditional love and effort to provide the best for our children. What we thought was impossible, such as maintaining calmness when the child is undergoing a meltdown, became possible.
As the 2nd generation in the family business of manufacturing melamine dinnerware, we saw tableware as it is but never more. It was not until both our young toddlers turned two years old and began to explore the world as their own that we saw how a normal mealtime conversation could become a prelude to another meatime battlefield.
That was when we saw how our tableware and its safety properties could make a difference for other families with young kids. And for the love of our toddlers and connection to tableware, we started theplatestory.com